Return Conditions

What is your return policy?

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We hope you love your Xcusas products! But if for any reason you are unhappy with your purchase, we do accept returns with the following conditions:

- All items must be unworn with original tags attached and folded in the original pouch.
- Submit your return within 14 days after receiving your package.
- Only return the wrong/faulty item if our customer care team asks you to.
- Treat the items with care when trying them on.
- Wear underwear when trying them on.
- Do not remove any labels or tags.
- Any shipping costs paid are nonrefundable.
- Dirty/worn clothing or pieces missing tags/labels will not be refunded!

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**Please Note:** To confirm that the conditions for the exchange are met, we will always require a photo or video of the item you wish to exchange. This helps ensure that the product is in the expected condition.

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How do I return an item?
Having to return something can be annoying – we totally get that. So, to make it as easy as possible for you, simply send an email to info@xcusas.com or call at +41767450478, and we will assist you.

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Refund
Depending on the country you're from, the returns delivery times back to our warehouse can vary from a few days to approximately 30 days. After it is received by the Returns Department, please allow from 5 to 10 business days for your refund to be applied back to your account.

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Return fees
The return costs will be deducted from your final refund.

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Please remember that providing a photo or video of the item you wish to exchange is essential to ensure the exchange conditions are met. This additional step helps us serve you better and provide a smooth exchange process.